# Your business problems, solved with software and AI ESSENSE®, an ImpactPlus company, starts with the business problem and then builds the answer: custom software and apps, ERP, WhatsApp and digital solutions, and AI built into the workflows you already use. Guided by business management experts, at a very reasonable price. [See how we solve it](https://www.essense.co.in/services/) [AI workflow integration](https://www.essense.co.in/ai-solutions/) Business experts on every project Clear milestones, full visibility Software and AI, end to end From custom apps to AI workflows Very reasonable price AI savings passed on to you We stay until it is solved Our responsibility Business experts firstTechnology second, outcomes always Who we are ## More than a service provider: a partner in your growth We combine business management expertise with a genuine understanding of technology. From your first conversation to enterprise-ready AI, our teams stay accountable, transparent and focused on outcomes that matter, and we stay until the problem is solved. ESSENSE® is part of [ImpactPlus](https://www.impactplus.co.in/), led by business leaders with more than 25 years of experience in growing companies. [About ESSENSE](https://www.essense.co.in/about/) 25+years of business leadership behind every project 6service lines, from software to AI, under one roof 4clear steps from your problem to a working system 1promise: we stay until the problem is solved What we do ## Services built to scale with you A focused portfolio of high-impact capabilities, delivered end to end. ### AI Development & Integration AI built into the way your business already works: assistants, WhatsApp AI and automation, connected to the software you use. [Learn more](https://www.essense.co.in/services/#ai) ### Software & App Development Web, mobile and business applications engineered to your exact workflows: practical, secure and easy to use. [Learn more](https://www.essense.co.in/services/#software) ### Digital Solutions Websites, domains, hosting, business email and social media: the digital foundations that bring customers to you. [Learn more](https://www.essense.co.in/services/#digital) ### WhatsApp Business Solutions Official WhatsApp Business messaging for replies, updates, reminders and campaigns, all on record. [Learn more](https://www.essense.co.in/services/#whatsapp) ### ERP & Business Systems ERP, production, inventory and employee management, in one system built for how you work. [Learn more](https://www.essense.co.in/services/#erp) ### Customized Solutions Technology tailored to your unique requirements, when off-the-shelf simply will not do. [Learn more](https://www.essense.co.in/services/#custom) Business problems we solve ## Start with the problem, not the software Every business has a few problems that cost it time, money and customers. These are the ones we solve most often. ### Enquiries and follow-ups slip through the cracks How we solve it: A CRM and WhatsApp follow-up that log every enquiry, remind your team and show what happens next. [See the service](https://www.essense.co.in/services/#software) ### Work still runs on paper and spreadsheets How we solve it: Custom software that puts your whole process in one place, so nothing is retyped and nothing is lost. [See the service](https://www.essense.co.in/services/#software) ### Production, stock and dispatch do not match How we solve it: An ERP that connects production planning, inventory and dispatch in one system. [See the service](https://www.essense.co.in/services/#erp) ### Customers wait too long for a reply How we solve it: WhatsApp Business and AI assistants that answer common questions instantly, with every message on record. [See the service](https://www.essense.co.in/services/#whatsapp) ### Owners cannot see the numbers in time How we solve it: Dashboards and reports from your own data, and AI that answers your questions in plain English. [See the service](https://www.essense.co.in/services/#ai) ### Staff lose hours to repetitive work How we solve it: Automation and AI built into your workflow to handle routine, multi-step tasks. [See the service](https://www.essense.co.in/services/#ai) AI workflow integration ## AI inside the software you already use You do not have to change how your business runs. We build traditional software where you need it, and connect AI to your CRM, ERP, WhatsApp and documents, so it helps your team every day. ### AI inside your CRM Drafts replies, summarises conversations and suggests the next step on every enquiry. A person approves what goes out. ### AI on your business data Ask your ERP or database a question in plain English and get the answer, with read-only access. ### AI on WhatsApp Answers customers from your own information and hands over to your team when needed. ### AI on your documents Reads invoices, orders and forms straight into your systems, so nobody retypes them. [Explore AI Solutions](https://www.essense.co.in/ai-solutions/) How we work ## From your problem to a working solution A practical path, agreed with you at every step. 01 ### Understand Our business experts learn your goals, your problem and how your business works today. 02 ### Design A clear plan and a written quotation, agreed with you before any work begins. 03 ### Deliver We build in stages, with full visibility, and nothing goes live without your approval. 04 ### Support We stay with you, maintain what we build, and stay until the problem is solved. Why ESSENSE ## Built on trust, delivered with rigour ### Security-first Every solution is built with data protection and India’s DPDP Act at its core. ### Agile & transparent Clear milestones, honest reporting and full visibility into progress. ### We stay until it is solved Solving the problem is our responsibility and our accountability. ### Very reasonable price AI has cut the cost of building technology, and we pass the saving on to you. Certifications and recognition ## Backed by a certified, recognised company ESSENSE® is part of ImpactPlus Ventures LLP, an ISO 9001:2015 certified company recognised as a startup by the Government of India under Startup India. ### ISO 9001:2015 certified Quality management system certification of ImpactPlus Ventures LLP. Certificate no. E20250830187 · valid until 05/08/2028 [View certificate](https://www.essense.co.in/assets/pdf/impactplus-iso-9001-2015.pdf) ### Recognised by Startup India Recognised as a startup by DPIIT, Ministry of Commerce & Industry, Government of India. Certificate no. DIPP210346 [View certificate](https://www.essense.co.in/assets/pdf/impactplus-startup-india-certificate.pdf) Leadership ## Business expertise and technology, side by side Every ESSENSE engagement brings a business management expert and a technology architect to the same table. ### Pranav Mehta Business Management Domain Expert - 25+ years of leadership experience solving real business problems. - Founder of ImpactPlus. - Brings his expertise in market expansion, strategic planning and M&A integration to every technology solution. - Makes sure every ESSENSE project starts with the business problem, not the software. - PGDBM in Marketing from JIMS, Delhi. [Connect on LinkedIn](https://www.linkedin.com/in/pranavmehtapharmaindustry/) ### Mihir Joshi Technology Architect - 5+ years in AI and enterprise technology. - Experienced in AI platform development, SaaS solutions, and digital transformation. - B.Tech and MBA credentials. [Connect on LinkedIn](https://www.linkedin.com/in/imihirjoshi/) Answers ## Straight answers to the questions owners search for Plain-English answers on software cost, ERP, CRM, WhatsApp and AI, written by the people who build them. Answer ### [How much does custom software development cost in India?](https://www.essense.co.in/answers/custom-software-development-cost-india/) There is no single price. [Read the answer](https://www.essense.co.in/answers/custom-software-development-cost-india/) Answer ### [Custom software vs off-the-shelf software: which is right for my business?](https://www.essense.co.in/answers/custom-software-vs-off-the-shelf/) Choose off-the-shelf software when a ready product already fits most of your process and you can live with its limits. [Read the answer](https://www.essense.co.in/answers/custom-software-vs-off-the-shelf/) Answer ### [Does a small manufacturing business in India need ERP?](https://www.essense.co.in/answers/erp-for-small-manufacturing-business/) A small manufacturer needs ERP when orders, production, stock and dispatch are tracked in separate sheets and nobody has one true picture. [Read the answer](https://www.essense.co.in/answers/erp-for-small-manufacturing-business/) Answer ### [Excel vs ERP: when has my business outgrown Excel?](https://www.essense.co.in/answers/excel-vs-erp/) Excel is excellent for one person working with numbers. [Read the answer](https://www.essense.co.in/answers/excel-vs-erp/) Answer ### [What is the WhatsApp Business API, and does my business need it?](https://www.essense.co.in/answers/whatsapp-business-api-india/) The WhatsApp Business App is free and works for one business on a few phones. [Read the answer](https://www.essense.co.in/answers/whatsapp-business-api-india/) Answer ### [How does an AI chatbot for WhatsApp Business work?](https://www.essense.co.in/answers/ai-chatbot-for-whatsapp-business/) An AI chatbot for WhatsApp Business connects to the WhatsApp Business API and answers customers from your own information: products, prices, policies and order status. [Read the answer](https://www.essense.co.in/answers/ai-chatbot-for-whatsapp-business/) [All answers](https://www.essense.co.in/answers/)[Read the blog](https://www.essense.co.in/blog/) Questions ## Questions businesses ask us ### What does ESSENSE do? ESSENSE solves business problems with technology. We build custom software and apps, ERP and business systems, WhatsApp Business and digital solutions, and we integrate AI into the workflows you already use. ### Who is behind ESSENSE? ESSENSE is part of ImpactPlus Ventures LLP in Ahmedabad. It is led by Pranav Mehta, business management domain expert with 25+ years of leadership experience, and Mihir Joshi, technology architect. ### Can AI work with the software we already use? Yes. We connect AI to your existing CRM, ERP, WhatsApp and documents, so your team does not have to change how it works. ### How much does it cost? AI has reduced the cost of building technology, and we pass that saving on, so our price is very reasonable. You receive a written quotation before any work begins. ### Is ESSENSE certified? ESSENSE is part of ImpactPlus Ventures LLP, which is ISO 9001:2015 certified (certificate no. E20250830187) and recognised as a startup by DPIIT under Startup India (certificate no. DIPP210346). ### Where is ESSENSE based? Our office is at D 1009, Titanium City Centre, 100 Feet Ring Road, Jodhpur Char Rasta, Satellite, Ahmedabad 380015, Gujarat, India. ## Ready to build something remarkable? Tell us about your business and we will map out a practical path, from strategy to a solution that works. [Start a conversation](https://www.essense.co.in/contact/) [Browse services](https://www.essense.co.in/services/) --- Source: https://www.essense.co.in/ · ESSENSE®, an ImpactPlus company · growth@impactplus.co.in · +91-8401192901